Warranty & service
CARSYS warranty & repair
We build our thickness gauges ourselves and stand behind them after the sale: an official warranty, repairs straight at the factory and real technical support. Below are the terms by model, how to file a request and answers to common questions.
Terms
How long the warranty lasts
The term depends on the model and runs from the day of purchase. AVTOPODBOR gauges carry a lifetime manufacturer warranty.
The warranty applies when the gauge is bought from an official seller and you keep the proof of purchase.
Repair
How to send a gauge in for repair
The process is simple: describe the problem to support, file a request and ship the gauge. We repair straight at the factory, with no service middlemen.
Describe the fault
Message support on Telegram or by email: what happened, the gauge’s serial number and, if possible, a short video of the problem.
File a request
Fill in the short repair-request form — it opens a case and gives us everything we need to receive the gauge.
Ship the gauge
Once it is agreed, pack the gauge and send it to the factory address.
Get it back
After diagnostics and repair we send the gauge back and share a tracking number. Work takes 1–3 business days on average.
Conditions
What the warranty covers
The warranty protects against manufacturing defects. Damage from misuse is not covered — the standard rule for measuring instruments.
Covered
- Manufacturing defects of the electronics, probe, display and power.
- Malfunctions that are not the user’s fault.
- Free repair or replacement within the warranty period.
Not covered
- Broken seals, signs of opening or self-repair.
- Corrosion, mechanical, electrical or other damage from misuse.
- Paint, adhesive or other liquids spilled into the gauge.
Where to turn
Support and the address to ship to
For anything about warranty and repair, message technical support — we reply during business hours. Repairs are done straight at the factory in Omsk.
Address for repairs
Send the gauge to the factory address only after checking with us first. Arrange a visit in advance — write or call ahead. We work with Russian Post, CDEK, Yandex Delivery, and Ozon Delivery.
Verification
Instrument verification
If you need periodic verification of your instrument, get in touch. We carry out maintenance and periodic verification of CARSYS DPM-816 gauges.
FAQ
Frequently asked questions
When does the warranty period start?
From the day the gauge is purchased. That is why it matters to keep both the proof of purchase and the manual or data sheet carrying the serial number and the date of manufacture — together they confirm your right to warranty service.
What should I do if the gauge fails?
Message technical support with a description, the serial number and, if possible, a video. We’ll tell you whether it’s a warranty case and help you file a repair request.
Do I need a receipt for a warranty repair?
Yes. A receipt or any other proof of purchase. Without it the warranty period is counted from the gauge’s date of manufacture.
What if the data sheet or manual with the serial number is gone?
We will still take the gauge in. The serial number is stored in the gauge’s own memory: we use it to confirm the gauge is genuine, establish its date of manufacture and check that it is not on the stolen list.
How long does a repair take?
On average 1–3 business days from when the gauge reaches the factory, not counting shipping both ways.
Who pays for shipping the gauge in?
Shipping the gauge to the factory is paid by the sender. We send the repaired gauge back and share a tracking number.
Is the warranty valid when buying on a marketplace?
Yes, if the seller is official and you keep the proof of purchase. Marketplaces keep every receipt in your account.
Does the gauge need verification?
The gauges are calibrated at the factory. If you need periodic verification, get in touch — we carry out maintenance and periodic verification of CARSYS DPM-816 gauges.
Still have questions?
Describe your situation — we’ll help work out whether it’s a warranty case and get the repair started.